Civic Automation Platform·
NyaySetu
Automated grievance tracking platform with algorithmic authority routing based on natural language categorization, jurisdiction mapping, and real-time petition validation.
NyaySetu
NyaySetu is a civic accountability platform engineered for Jalandhar that bridges private citizen grievance resolution with public community petition momentum.
Links
- Live Platform: nyaysetu-c8c4.vercel.app
- Source Code: github.com/anuptiwari17/nyaysetu
Overview
Civic issue resolution often suffers from opaque tracking and lack of department accountability. NyaySetu introduces a dual-channel architecture: citizens submit private grievances directly to municipal authorities, and if unresolved, escalate them into public petitions to mobilize community support.
Key Features
- Private Grievance Desk: Direct, secure issue reporting routed to municipal departments with status milestones (Assigned, In Progress, Resolved).
- Public Petition Escalation: Community campaign layer allowing citizens to sign public petitions and drive collective visibility.
- Department Routing: Automated grievance categorization for municipal units including Water Supply, PWD, Sanitation, and Electricity.
- Proof-Based Resolution: Transparent resolution tracking requiring authorities to upload resolution proof before closing cases.
- Impact Metrics: Real-time petition tracking and supporter verification counters.
Tech Stack
- Frontend: Next.js (App Router), TypeScript, Tailwind CSS, Lucide Icons
- Backend Services: Node.js, REST APIs
- Database & Auth: PostgreSQL, Secure Authentication
- Hosting: Vercel